Terms & Conditions

Definitions

In these terms and conditions, the following words have the following meanings:
Accident:
damage to a vehicle caused by impact or collision of any nature.
App: the web application/program supplied by us to assist you in the purchase of products and services we provide.
Breakdown: mechanical or electrical fault which has caused the vehicle to be immobilised or become unsafe to drive (whether in transit or otherwise). Breakdown can also include a flat tyre, flat or faulty battery, a vehicle which has run out of fuel or keys which have been locked in the Vehicle.
Location: the site where Your Vehicle is located at the time you request a Service and where the Service Provider will attend Your Vehicle to provide the Service.
Restricted access area: an area that is protected by security and/or other systems designed to prevent access by unauthorised people and includes areas that we do not have permission to enter (including but not limited to airports, sporting venues, protests and concerts).
Roadside assistance: the roadside vehicle assistance available 24 hours a day, 365 days a year. Service Provider: a mobile mechanic, recovery truck operator or other Roadside Assistance provider nominated by us.
Serviceable Spare: a wheel and tyre that is ready and able to be fitted to mobilise Your vehicle after changing a flat tyre.
We or us or our: refers to Dryft Ventures Limited, our employees, agents, contractors, and related companies.
Website: this refers to the Breakdown Assistance on Demand website and App and contains all the information about the products and services we offer and can be found on the internet at www.dryft.co.uk
You or your: The user of the App or Website who requires or may require roadside

Services Available and Charges

Assistance for the fee of £99.00
Dryft offer an On Demand roadside assistance 24 hours a day, 365 days a year for the Services listed below.

On receiving a request from You, a Service Provider will be dispatched to assist in the following ways:

FLAT BATTERY
If you have a flat battery We will arrange for one of the following:(i) jump start Your Vehicle; or(ii) provide a replacement battery*; or(iii) tow Your Vehicle to the nearest garage
The Service Provider will always try to jump start the Vehicle or provide a replacement battery, but in the unlikely event that neither option is possible Your Vehicle will be towed to the nearest repairer.

The £99 fee includes 30 minutes assistance at the roadside for this service.
*Additional costs: Replacement Battery, Towing fees and any other additional services, if required.

OUT OF FUEL
If Your Vehicle runs out of fuel, we will attend the Vehicle Location and provide You with £5.00 worth of fuel.
Please ensure, that when asked, You are clear about the type of fuel Your Vehicle requires.

Service Providers do not carry LPG for refuel purposes. If You drive a LPG fuelled Vehicle and require the service, You should select the Vehicle Recovery service. The £99 fee includes the cost of fuel and 30 minutes assistance at the roadside for this service.

FLAT TYRE
If You find Yourself with a flat tyre, we will change it with the Vehicle’s Serviceable Spare. Should additional services be required beyond this due to more than one flat tyre, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not being available, these will be at Your cost.

LOCKED KEYS
If You lock Your keys in Your Vehicle, we will provide all reasonable assistance to gain access to Your Vehicle.
In order for this assistance to be provided You must be able to demonstrate proof of ownership and to have signed Our disclaimer, releasing Us and the Service Provider from any responsibility for any damage that may be caused to Your Vehicle. All additional costs are Your responsibility.
The £99 fee includes 30 minutes assistance at the roadside for this service.

Wrong Fuel (£250.00 including call out fee)
If You have mistakenly put the wrong fuel into Your Vehicle, providing the Vehicle is a type that is repairable, one of our Service Providers will drain and flush the fuel system and replace the fuel with 10 litres of the correct fuel providing it is safe to do so at the Vehicle’s Location. If it is not safe then Your Vehicle will be recovered to a safe location first, which will carry an extra charge. If you decide on speaking with the Service Provider to arrange Recovery Only instead, you will be charged The fees for Recovery Only.If additional services are required, these will be payable direct to the Service Provider at the time

Recovery Only (£99.00)
If you decide on speaking with the Service Provider to arrange Recovery Only instead, you will be charged The fees for Recovery Only.Should the Vehicle need specialist equipment including, but not limited to, dolly wheels, go-jacks, freewheeling hubs or require additional labour to recover it, extra fees will need to be paid directly to the service provider in accordance with the list of Charges below.The £99 fee includes 30 minutes assistance at the roadside for this service.Additional mileage beyond 10 miles will be charged at a cost of £1.80 per mile

Charges
The App is free to download and there are no subscription charges. You will be responsible, however, for any and all charges incurred with your mobile phone provider and/or internet provider as a result of using the App and the charges that apply to each of the Services offered via the App, details of which you will find above.

These charges will be confirmed again and are payable at the time of your request. Charges for any further services or additional charges are payable by you to the Service Provider.

All charges are in Pounds Sterling (including VAT@20%).Our charges and availability of services may be changed at any time without notice.

Additional Charges
There may be additional charges that are incurred when using Dryft on Demand services and which will be an additional cost payable by You directly to the Service Provider.

Important Information and Your Obligations

PLEASE STAY WITH YOUR VEHICLE
Once You have requested a service, it is important that You remain with Your Vehicle if it is safe to do so. Should Our mechanic arrive at the Location and the Vehicle is unattended (or no longer at the scene), we will be unable to carry out any work and payment may be required for this and any subsequent requests to assist. If You require assistance and have to leave Your Vehicle for safety reasons, please contact Dryft on our breakdown pressing option 1.

PAYMENT TERMS
Standard charges for the Services will be payable at the time you request assistance through the App or the Website. All additional charges, such as mileage or the cost of parts, are payable by you, direct to the Service Provider at the Location and at the time the assistance is provided.

Cancellation:

You may cancel Your Roadside Assistance request within 10 minutes of our notification to You that a Service Provider is on their way, at no cost to You.

If more than 10 minutes have elapsed after the Service Provider has been dispatched and prior to their arrival, we reserve the right to charge You a Cancellation Fee of £50 Inc VAT.

You will be charged the FULL amount of the quoted service price where the Service Provider
- arrives at the Location and You cancel for any reason at that time;
- You are not at the Location;
- the Service Provider determines that You have inaccurately stated the condition of Your Vehicle or the problem with the Vehicle where the cost of service may be higher than initially quoted and You cancel Your Roadside Assistance request

General Conditions:

Services provided by us are subject to:
a. resources being reasonably available in the vicinity of the Breakdown Location;
b. Your Vehicle being in a Location that can be reached by the Service Provider, without the need for specialist equipment or a specific vehicle type;
c. restrictions due to a road traffic accident or general traffic congestion; or
d. Restricted Access Area requirements.

Our Services will not be provided in the following circumstances:
- the Vehicle being unregistered;
- the Vehicle being unattended;
- the Vehicle being off-road or involved in motor racing; track days; rallies; off-road and other associated or similar events;
- the Vehicle not having a current MOT, Road Tax or Insurance;
- any attempted or successful theft or break-in of the Vehicle;
- failure by You to comply with instructions reasonably provided by us or the Service Providers;
- failure by You to comply with any applicable road laws or regulations;
- recovery of Vehicles including trailers or caravans
- assistance for heavy haulage vehicles or vehicles that, in our opinion, require a heavy haulage towing provider due to the weight (gross vehicle weight exceeding 3500Kg), length, width or height of Your Vehicle.

The App and Website

DATA PROTECTION
All personal information provided by you through the App is stored and processed by Dryft Ventures limited to the Data Protection Act 2018 and in accordance with our Privacy Policy

USERS
This App is offered to you for your personal use and it should not be used for any commercial purpose whatsoever or for any illegal or unauthorised purpose. You may not copy, modify, adapt, reverse engineer, attempt to extract the source code, publish, sell or transfer the rights or any part of the App, or our trademarks in any way

AVAILABILITY
The App is currently available on HTML, designed for use on mobile phones devices and we cannot guarantee its functionality on tablets and other devices. Certain functions of the App will require an active internet connection. The connection can be made using Wi-Fi services or provided by your mobile phone network provider, but we cannot take responsibility for the App not working at full functionality if you do not have access to Wi-Fi and/or you do not have any of your data allowance left.
We may stop providing the App and may terminate use of it at any time without giving notice of termination. Unless we tell you otherwise, upon any termination the rights and licences granted to you in these Terms of Use will end and you must stop using the App and, if needed, delete it from your device.

CONTENT
The App and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Dryft Ventures Limited.

AMENDMENTS/UPDATES
To ensure that the App continues to operate effectively, we reserve the right to change, interrupt or restrict the use of the App for technical updates and other maintenance or operational services.
We may, from time to time update the App requiring a new version to be downloaded and you agree to accept updates to the App when offered to you.These terms and conditions govern any updates provided by us that replace and/or supplement the original Apps or Website, unless such update is accompanied by separate terms, in which case those terms will govern the update.

TERMS OF USE
You must not use the App or Website in any manner or for any purpose that is unlawful, or breaches any rights of Dryft Ventures Limited or that is prohibited by these terms and conditions. In particular it is a condition of your use of and/or access to the App or Website that You agree that You will not:
- introduce or attempt to introduce any virus or any other contaminant to the App or any of Our computer systems;
- in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of the App or any of Our computer systems;
- make any unauthorised use of any materials or intellectual property found on the App or Website;
- copy or provide to any other party any materials, content or data found on the App or Website other than as set out in these terms and conditions;
- interfere with the use of another person’s access to or use of the App;
- obtain access to information relating to another person which is on Our computer system;
- use or attempt to use the App or any of Our computer systems for any unlawful or immoral purpose;
- use the App or Website in any way that breaches any applicable local, national or international law or regulation;
- use the App or Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
We may suspend or terminate Your access and use (in whole or in part) of the App at any time with or without notice.

LIABILITY
Nothing in these terms and conditions excludes or limits either party’s liability for death or personal injury arising from that party’s negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our App or any content on it, whether express or implied. You agree not to use the App for any commercial or business purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the App or to Your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them. Any links provided are for convenience only and we have not verified and do not sponsor, endorse or approve the operators of, or any materials on (including information, products or services), those sites. All rights in and to the App and Website, and all content in the App and Website, including copyright in the software and data comprising the App and Website, and our trademarks, are owned by or licensed to us (‘Our Materials’). As between You and us, we own all rights in and to Our Materials and the App and Website. You must not remove, alter or conceal any copyright, trade mark or other proprietary rights notice incorporated in or accompanying Our Material and You must not reproduce, modify, adapt, perform, display or otherwise exploit Our Materials. We may terminate or suspend Your access to the App and/or Website at any time without notice to You.

GENERAL
Dryft on Demand breakdown support is provided by Dryft Ventures Limited (‘, ‘we’/’us’). Whenever You request Roadside Assistance through the App or Website, You will be making that request to Dryft Ventures Limited, and the service will be provided in accordance with these terms and conditions.

*Dryft Breakdown on Demand support is provided by Dryft Ventures Limited which is a Registered in England No11820696. Registered Office Dryft, Fora, Station Road, Thames Tower, Reading, RG1 1LX.

If any part of these Terms of Use are found to be unfair or unenforceable under English law, that part shall be treated as deleted from the Terms of Use and the remaining terms shall continue to govern the relationship between Dryft Ventures Limited and you.These Terms & Conditions are governed by English law and any dispute arising out of these Terms & Conditions shall be decided by the courts of England and Wales.If You have any questions or complaints about the Apps, please contact us on 0330 043 1309 or info@dryft.co.uk

Our mission

The vehicle recovery and breakdown market in the UK is broken. With over 80% of the market dominated by 3 operators, Dryft was launched to give power back to the people, and create the fairest, most reliable, and trustworthy roadside support service.

Our goal is to be there for our members, whenever, wherever they need us. And not to charge them when they don’t.

Our approach

We’ve scoured the country and teamed up with the best of the best local vehicle recovery companies across the UK.

We think local is best, as recovery drivers know the short-cuts to get to you in the quickest time possible. We vet and review our providers daily, to ensure you get the best possible experience during a call out.

Testimonials

“I love how simple and easy it is to use - it’s like Uber..”

Jane, London

“It's going to save me hundreds of pounds a year..”

Dave, Bedford

For instant support call 0330 043 1309